Delivery Info

All orders received before 4:00pm on working days (Monday – Friday, excluding bank holidays) will be dispatched the same day.

Orders received after 4:00pm or on weekends and bank holidays will be dispatched the next working day. We will keep you informed every step of the way: you will receive a confirmation email when we receive your order followed by another one detailing the method of delivery and, if relevant, a tracking number once the order has been dispatched. We send you one more email one month after you ordered just to make sure you're happy with everything.

We also promise to have the best prices around. Seen something at a cheaper price? Let us know and we'll match it AND give you 10% of the difference back. More information on our price guarantee can be found here.

UK Delivery

Free UK Delivery

All mainland UK orders over £35 inc. VAT will be will be eligible for free standard shipping, no matter how large or bulky. This offer excludes large, heavy or high value orders to some remote and offshore postcodes due to our couriers charging much higher rates to deliver here. All small, lightweight, low value parcels delivered by Royal Mail to remote and offshore postcodes will still qualify for the free shipping offer. Excluded postcodes include, but aren't limited to, some HS, IV, KW, PA and PH addresses. We can only ship to BFPO addresses with Royal Mail, packages larger than 61 x 46 x 46 cm will not be able to ship to a BFPO address.

Small Parcel Delivery - £2.50 (Inc VAT)

Small orders up to the weight of 150g will generally be delivered by Royal Mail Second Class post. This is a 2-3 day service.

Next Working Day Timed Deliveries

Timed delivery services guaranteed to arrive before the times stated, except for delivery addresses off the mainland and in the Highlands of Scotland. Please note, timed deliveries, including Saturday Before 1pm, can be delivered anytime from 7am and will need a signature. Please make sure someone is in to receive the parcel. Next Day Special Delivery by 1pm - £10.94 Next Working Day Courier by 1pm (large items and over 2kg) - £10.94 Next Working Day : Special Delivery by 9am (small items up to 2kg) - £19.96 Saturday Special Delivery by 1pm (small items up to 2kg) - £11.95 (all prices above include VAT) In the unlikely event of your order not being delivered on time, we will refund your postage cost in full.

Standard Delivery - £3.95 (Inc VAT)

Please note; this is not a guaranteed service and the delivery times are estimates. Most orders placed on a standard delivery service will be dispatched with Royal Mail. Generally this service will not be tracked. You will be notified of your delivery method by email. The expected delivery times of this service is 1 - 3 working days but these are not guaranteed times. Large, bulky or high value orders to be delivered to the Scottish highlands or outside the UK mainland will incur a surcharge due to the high courier costs involved. The total price for delivery in these areas is £12.95. If your order is urgent, or you require it by a certain date, please use our Next Working Day Delivery Service. This has a very high success rate but in the unlikely event the delivery is late you will be refunded your postage costs in full. This only costs £6.95.

Next Working Day Delivery - £6.95 (Inc VAT)

Orders placed on a next working day delivery service will be dispatched by courier and will be delivered before 7pm the next working day after dispatch. These deliveries will require a signature. Working days are defined by our couriers as Monday to Friday, excluding bank holidays (sorry - we know many of you work on the weekend but our couriers do not). Delivery addresses not on the mainland or in the Highlands of Scotland will experience a day's delay. Some postcodes in these areas can guarantee next day delivery by choosing a timed delivery. Please contact us if you would like more information. Our next day working delivery service has a very high success rate. In the unlikely event of your order not being delivered on time, we will refund your postage cost in full.

International Delivery

If ordering to an address outside the EU the UK tax (VAT which is 20%) will be automatically deducted from the price of your items when you enter your delivery country at checkout. On receipt of the goods you should expect to pay local import duty at your national rate, we do not have any control over these charges and they vary from country to country so we would recommend you contact someone in your area that can advise on your particular rates. You may also be charged a brokerage fee by the courier delivering your parcel in your country. Again, we have no control over this fee and it will vary depending on your location. You can often avoid this fee by collecting your parcel from your local customs depot which is generally at your local airport.

Airmail from £4.84 (Inc VAT)

This is the budget, partially tracked service for small, low value orders and delivery times are not guaranteed. If your order is urgent or you require it by a certain date, please use one of our courier services. The exact cost of this service is based on the size, weight and value of your order and is calculated at the checkout once you've added all items to your cart and entered your delivery address. The delivery times of our standard airmail services are estimated at 1-4 weeks but orders often reach their destinations within a week. Airmail parcels will be handed over to your country's national postage service when they enter your country and the "final mile" of your order's journey will be dealt with by them. The tracking facility on Airmail services varies depending on the destination. Unfortunately “end mile” tracking is not available on all items and will not work on all destination counties' local postal service websites. The tracking information through the Deutsch Post portal may end in Frankfurt or on arrival to destination country but this does not mean the shipment has been lost. If you do not receive your order, please wait until 4 weeks after the dispatch date before contacting us as we cannot declare your order lost and resend or refund it until this time.

European Value Courier - from £7.27 (Inc VAT)

This is an economy delivery service by road suitable for any size delivery in Europe. Expected delivery times are given when you choose your shipping address in the checkout. The exact cost of this service is based on the size, weight and value of your order as well as destination and is calculated at the checkout once you've added all items to your cart and entered your delivery address. Please note that expected delivery times may be delayed for reasons outside the control of us or the couriers eg. customs clearance delays or extreme weather.

Express Courier - from £15.79 (Inc VAT)

This is our fastest delivery service and will transport parcels to most of Europe and North America in 1-2 working days. Expected delivery times are given when you choose your shipping address in the checkout. The exact cost of this service is based on the size, weight and value of your order as well as destination and is calculated at the checkout once you've added all items to your cart and entered your delivery address. Please note that expected delivery times may be delayed for reasons outside the control of us or the couriers eg. customs clearance delays or extreme weather.
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