All orders received before 5:00pm on working days (Monday – Friday, excluding bank holidays) will be dispatched the same day.
Orders received after 5:00pm or on weekends and bank holidays will be dispatched the next working day. We will keep you informed every step of the way: you will receive a confirmation email when we receive your order followed by another one detailing the method of delivery and, if relevant, a tracking number once the order has been dispatched. We send you one more email one month after you ordered just to make sure you're happy with everything.
We also promise to have the best prices around. Seen something at a cheaper price? Let us know and we'll match it AND give you 10% of the difference back. More information on our price guarantee can be found here.
FREE NEXT WORKING DAY UK DELIVERYUK orders over £40 placed before 5pm will be delivered the next working day for free. Smaller orders under £40 will also be delivered next day but are charged £4.95. Highlands and Islands next day deliveries may not be available - please enter your postcode at the checkout for an accurate delivery price.
NEXT WORKING DAY TIMED DELIVERIESIf you need your order to arrive by 12 noon or 10 am please choose one of these options at the checkout. Enter your address at the checkout to show all delivery options.
If ordering to an address outside the EU the UK tax (VAT which is 20%) will be automatically deducted from the price of your items when you enter your delivery country at checkout. On receipt of the goods you should expect to pay local import duty at your national rate, we do not have any control over these charges and they vary from country to country so we would recommend you contact an expert in your area that can advise on specific rates.