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Unsure? Our returns policy is excellent!
All orders received before 4:00pm on working days (Monday – Friday, excluding bank holidays) will be dispatched the same day.
Orders received after 4:00pm or on weekends and bank holidays will be dispatched the next working day. We will keep you informed every step of the way: you will receive a confirmation email when we receive your order followed by another one detailing the method of delivery and, if relevant, a tracking number once the order has been dispatched. We send you one more email one month after you ordered just to make sure you're happy with everything.
We also promise to have the best prices around. Seen something at a cheaper price? Let us know and we'll match it AND give you 10% of the difference back. More information on our price guarantee can be found here.
Beat the festive rush and get all your letters and parcels in the post on time.
Thursday 19 December - All other UK delivery options
Monday 23 December - Next working day services
If ordering to an address outside the EU the UK tax (VAT which is 20%) will be automatically deducted from the price of your items when you enter your delivery country at checkout. On receipt of the goods you should expect to pay local import duty at your national rate, we do not have any control over these charges and they vary from country to country so we would recommend you contact someone in your area that can advise on your particular rates. You may also be charged a brokerage fee by the courier delivering your parcel in your country. Again, we have no control over this fee and it will vary depending on your location. You can often avoid this fee by collecting your parcel from your local customs depot which is generally at your local airport.