All orders received before 4:00pm on working days (Monday – Friday, excluding bank holidays) will be dispatched the same day.
Orders received after 4:00pm or on weekends and bank holidays will be dispatched the next working day. We will keep you informed every step of the way: you will receive a confirmation email when we receive your order followed by another one detailing the method of delivery and, if relevant, a tracking number once the order has been dispatched. We send you one more email one month after you ordered just to make sure you're happy with everything.
We also promise to have the best prices around. Seen something at a cheaper price? Let us know and we'll match it. More information on our price guarantee can be found here.
FREE 2-3 WORKING DAY DELIVERY
UK orders over £40 (excluding some highlands/islands addresses) are shipped for free:
|Orders over £40||Orders under £40|
|2-3 working days||FREE||£2.95|
|Next working day||£1.99||£4.99|
Highlands and Islands next day deliveries may not be available; please enter your postcode at the checkout for an accurate delivery price.
All UK services provide a two hour delivery window on the morning of delivery.
TIMED / SATURDAY DELIVERIES
If you need your order to arrive by 1pm or on a Saturday please choose one of these options at the checkout. Please note the Saturday delivery option will only be visible at the checkout on Wed/Thu/Fri. Saturday delivery orders must be placed by 4pm Friday to ship in time.
All orders to EU destinations will be delivered with any import duties and taxes fully paid. The prices on the website include 20% UK VAT but the tax rate for other EU countries may vary. When you select an EU shipping country at the checkout, the total to pay may vary accordingly.
If you would like to see fixed prices in Euros that do not vary with shipping country please visit our EU website; www.firetoys.eu
If ordering to an address outside the EU, 20% VAT will be automatically deducted from the price of your items at the checkout. Recipients should expect to pay import taxes and/or customs duties depending on the delivery country thresholds. We do not have any control over these charges or any associated clearance fees. As they vary from country to country we recommend you contact a local expert who can advise on specific rates.
EUROPE ROAD COURIER - FROM £8.99
Delivery times are shown at the checkout when you select your country.
FEDEX INTERNATIONAL PRIORITY
Delivery to most locations in the world in 1-3 working days. Rates displayed at checkout.