All orders received before 5:00pm on working days (Monday – Friday, excluding bank holidays) will be dispatched the same day.
Orders received after 5:00pm or on weekends and bank holidays will be dispatched the next working day. We will keep you informed every step of the way: you will receive a confirmation email when we receive your order followed by another one detailing the method of delivery and, if relevant, a tracking number once the order has been dispatched. We send you one more email one month after you ordered just to make sure you're happy with everything.
We also promise to have the best prices around. Seen something at a cheaper price? Let us know and we'll match it AND give you 10% of the difference back. More information on our price guarantee can be found here.
FREE NEXT WORKING DAY UK DELIVERYUK orders over £40 placed before 5pm will be delivered the next working day for free. Smaller orders under £40 will also be delivered next day but are charged £4.95. Highlands and Islands next day deliveries may not be available - please enter your postcode at the checkout for an accurate delivery price.
NEXT WORKING DAY TIMED DELIVERIESIf you need your order to arrive by 12 noon or 10 am please choose one of these options at the checkout. Enter your address at the checkout to show all delivery options.
If ordering to an address outside the UK, 20% VAT will be automatically deducted from the price of your items at the checkout. EU recipients should expect to pay local import VAT while customers outside Europe may have to pay import VAT and/or customs duties depending on the delivery country thresholds. We do not have any control over these charges or any associated clearance fees. As they vary from country to country we would recommend you contact a local expert who can advise on specific rates.
If you would like items shipped to an EU address with all import charges paid in full please visit our EU website; www.firetoys.eu