Delivery Info

All mainland UK orders over £35 inc. VAT will be will be eligible for free standard shipping, no matter how large or bulky. This offer excludes large, heavy or high value orders to some remote and offshore postcodes due to our couriers charging much higher rates to deliver here. All small, lightweight, low value parcels delivered by Royal Mail to remote and offshore postcodes will still qualify for the free shipping offer. Excluded postcodes include, but aren't limited to, some HS, IV, KW, PA and PH addresses. We can only ship to BFPO addresses with Royal Mail, packages larger than 61 x 46 x 46 cm will not be able to ship to a BFPO address.

Small orders up to the weight of 150g will generally be delivered by Royal Mail Second Class post. This is a 2-3 day service.

Please note; this is not a guaranteed service and the delivery times are estimates.

Most orders placed on a standard delivery service will be dispatched with Royal Mail. Generally this service will not be tracked. You will be notified of your delivery method by email.

The expected delivery times of this service is 1 - 3 working days but these are not guaranteed times.

Large, bulky or high value orders to be delivered to the Scottish highlands or outside the UK mainland will incur a surcharge due to the high courier costs involved. The total price for delivery in these areas is £12.95.

If your order is urgent, or you require it by a certain date, please use our Next Working Day Delivery Service. This has a very high success rate but in the unlikely event the delivery is late you will be refunded your postage costs in full. This only costs £6.95.

This is the budget, partially tracked service for small, low value orders and delivery times are not guaranteed. If your order is urgent or you require it by a certain date, please use one of our courier services.

The exact cost of this service is based on the size, weight and value of your order and is calculated at the checkout once you've added all items to your cart and entered your delivery address. 

The delivery times of our standard airmail services are estimated at 1-4 weeks but orders often reach their destinations within a week. Airmail parcels will be handed over to your country's national postage service when they enter your country and the "final mile" of your order's journey will be dealt with by them.

The tracking facility on Airmail services varies depending on the destination. Unfortunately “end mile” tracking is not available on all items and will not work on all destination counties' local postal service websites. The tracking information through the Deutsch Post portal may end in Frankfurt or on arrival to destination country but this does not mean the shipment has been lost.

If you do not receive your order, please wait until 4 weeks after the dispatch date before contacting us as we cannot declare your order lost and resend or refund it until this time.