Returns and Refund Information

All our props are made to the highest standards and we only stock the best kit from other manufacturers. However, we understand that sometimes you need or want to return some or all of your order, so here’s how.

Whether you are returning an item because it is unwanted or faulty, we kindly request that you enclose a covering letter with your name, order number, post code, contact phone number and the reason for the return. This will help us process the return as swiftly as possible.

Unwanted Goods

We have a “no questions asked” 45 day returns policy, meaning you can return any item within 45 days of you receiving it for any reason. The only thing we ask is that the item(s) are in an “as new” condition and complete with all packaging and components.

All you need to pay for is the return postage and we will issue you with a replacement or a refund for your original order.

Please call (01273 607088) or email us ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) before you return your item so we can advise on delivery. For larger items we can arrange for one of our couriers to pick up the item at an address of your choice.

If you return a product to us that is not in an “as new” condition we reserve the right to return the product to you, or refund you with Firetoys credit vouchers instead of crediting your payment card.

Please note, products made to order, such as customised props, are excluded from this returns policy. These products cannot be returned unless faulty.

Faulty Products

Almost all of the products we stock are guaranteed to be free from manufacturing defects for one year.

In the unlikely event of a product being defective please contact us by telephone (01273 60 70 88) or email ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) to discuss the problem.

We will arrange a refund, replacement or repair for the item. Should we require you to return the item, we will reimburse any postage costs incurred.

Returns Address

Firetoys Returns

Unit 9, Westergate Business Centre

Westergate Road,

Brighton, BN2 4QN

You are responsible for the item(s) until they reach us. We advise you use a secure delivery method that requires a signature on delivery, such as a Royal Mail Signed For service.