First time set for my son but didn't want a cheap and nasty set so went for this one. He has never played with anything as much! Really happy with quality of sticks and son thinks they handle really well. There was a bit of a sharp bit on one stick which caused string to snap after constant use over first 3/4 days but customer service couldn't be faulted and excellent communication and new sticks sent out. Purchased a higher quality string ourselves at the same time and all sent out with no delivery costs to ourselves. Really good product and service and can't believe how many tricks my son has mastered already!
These are junk. Broke the first time they were used.
Review by Mary,
My summary says it all and it would have been almost as expensive to send them back as the item cost. Rip-off.
There are very few things that can go wrong with these handsticks but if you're unlucky you might find that the string snaps right where it exits the stick. If this happens (we're very sorry!) please email us right away. While you're waiting for a reply (we always do our best to reply as quickly as possible) put a small bit of tape or a mark with a pen somewhere on one handstick, just so you can identify which one is causing the problem. Then retie the string back on to the sticks and try again. If it keeps happening on the same stick, you've probably got a little sharp bit where the string exits the stick - this is a known problem that affects a very small number of these handsticks. We will replace the sticks for you if you let us know. While you're waiting for the replacement sticks if you try a little sandpaper on the stick in question you may even find the problem gets fixed.
We don't ask our customers to return faulty handsticks to us so there would be no shipping charge at all, just a little time to let us know the problem so we can fix it.
Review by Diabolo_is_awesome,
Overall very good sticks, only with one issue. I once bought the henry's short aluminum sticks, and they had a natural acceleration pressure feeling, which felt interesting. but on here, it doesn't have it.
not the best set
Review by Bx,
I know this is an inexpensive set but after using for 2 weeks , 3times a week, the foam came off the handle. The string broke sooner. However, customer service was EXCELLENT in replacing the product and sending extra string. Thank you!
Review by SKULLSTORM,
Great quaity product
I bought these Diablo sticks for my grandson in Canada, he will not get them until I go over for my holiday however the quality of the item is top class as was the speed of delivery
Review by nindalou ,
Great set of sticks
Review by Billyann,
Having played so much with the original sticks provided with the Diablo we needed a new pair.
Light weight and fun to use at a good price.
We also bought a wooden set which can be used to perform different tricks.
Review by JJC,
I already had a metal sticks for my diabolo, but these I bought are even better for their grip and lightness
Firetoys have the most helpful staff to speak to. I called Firetoys and the chap talked me through the right weight, stick material, bearings or not and price range that we would need to look at. The diabolos are perfectly right for our children and I really appreciate the help choosing. I would definitely use Firetoys again and highly recommend.
I'm totally satisfied about the item I received and about how the delivery has been handled. The parcel has been properly delivered in a few days. Thanks a lot.
Both items received are excellent and the helpful phone call and following service were second to none. Many thanks!
It came exactly as described, promptly and without excess packaging. Really accurately described! I'm really excited to play with my new toy and exceptionally pleased with the buying and delivery process. Thank you Firetoys for a great purchase experience!!
Your customer service is outstanding, as always. This is why I shop through you and always have done, despite (occasionally) being informed of cheaper outlets, I could never expect the same quality of service from them.
Everything I had hoped for and more! I will definitely buy from you guys again as soon as I get better at juggling. Thanks!
Having experienced this level of customer care for which I am very grateful, I can confidently recommend Firetoys to my colleagues and friends. Many thanks
Amazing and friendly customer service and beautiful great quality equipment. Bought a couple of hoops from here and both are great - when I had a very unlikely issue it was solved straight away
I would definitely recommend Firetoys to anyone and they'll have in me a future customer because of their good will and customer support! Thank you!
Loving your range, and thank you for such a speedy call about my flowlight dilemma!! Got 'em ordered, in the end...good vibrations from your customer service, completely satisfied!
Sick one, boys. Cheers. Super quick delivery and just in time to give to my fella on his birthday. Heartily impressed, will be in touch again without a doubt.
I'm really pleased with my order! It was a fast delivery and my new items are of great quality, very nicely made. I will remain a loyal customer of Firetoys!
We just received our second order from you and are delighted! You got [it] here so fast! Thank you, thank you, thank you! The quality of your juggling materials has been superb! We are thrilled.