Privacy Policy

Firetoys Ltd Takes Your Privacy Seriously

We treat any information you provide us with the utmost care. Below we've described what information we collect from you, how we use it and how we protect it. We also explain your rights to have this information deleted.

We've made this page as simple and easy to read as possible but if for any reason you want a real person to explain this all to you, feel to to call the office and someone will be happy to run through it all with you.

What Information We Collect (and why we collect it!)

When you place an order or interact in other ways with the Firetoys website, you will probably submit some personal data, for example; your name, phone number, postal address, email address, contact and bank/credit card details. We store most of this information to help us fulfil orders quickly and efficiently and to speed up repeat orders.

However, we DO NOT store any of your credit or debit card details. Your card details are encrypted using the latest technology (256-bit) when you enter them into our site and they are then transmitted directly and securely to our processing bank. At no time do we see you card details or hold them on any of our systems. This is for security reasons and to ensure your complete peace of mind.

What We Do With The Information We Collect

Basically, nothing other than the services you directly requested from us (eg: as delivering an order or tracking a parcel). If you use our community forums to interact with other users, then parts of your information is used to log you in securely. WE WILL NEVER PASS ON YOUR DETAILS TO ANY OTHER COMPANY. We hate SPAM as much as you do, and we are committed to ensuring none ever comes about as a result our our actions. We do have a monthly newsletter you are free to sign up for if you want, and if you do decide to try it out you can easily unsubscribe at any time.

How We Protect Your Data

As previously mentioned, we do not store credit or debit card data. Only your name, address and other less sensitive data is stored in our server databases. Our web servers are not stored in our building, they are located in a purpose built high security datacentre in London which benefits from 24hr security personnel as well as the standard CCTV and big big spiky fences.

Security doesn't stop there: the actual servers are locked within a caged rack within the datacentre to which only we hold the combination. Electronic entry is similarly well protected in the form of a variety of hardware and software firewalls with high security SSH being the main communication channel to the Operating System. So to sum up, your data is safe.

If You Prefer Us To Not Hold Any Information On You

If you would prefer us to delete your details from our system, we will happy do so, however by doing so you also void all product guarantees as we will be unable to find your order on our system.

If you require any further info on our privacy policy, please feel free to contact us.

The Firetoys team

  • Firetoys have the most helpful staff to speak to. I called Firetoys and the chap talked me through the right weight, stick material, bearings or not and price range that we would need to look at. The diabolos are perfectly right for our children and I really appreciate the help choosing. I would definitely use Firetoys again and highly recommend.
  • I'm totally satisfied about the item I received and about how the delivery has been handled. The parcel has been properly delivered in a few days. Thanks a lot.
  • Both items received are excellent and the helpful phone call and following service were second to none. Many thanks!
  • It came exactly as described, promptly and without excess packaging. Really accurately described! I'm really excited to play with my new toy and exceptionally pleased with the buying and delivery process. Thank you Firetoys for a great purchase experience!!
  • Your customer service is outstanding, as always. This is why I shop through you and always have done, despite (occasionally) being informed of cheaper outlets, I could never expect the same quality of service from them.
  • Everything I had hoped for and more! I will definitely buy from you guys again as soon as I get better at juggling. Thanks!
  • Having experienced this level of customer care for which I am very grateful, I can confidently recommend Firetoys to my colleagues and friends. Many thanks
  • Amazing and friendly customer service and beautiful great quality equipment. Bought a couple of hoops from here and both are great - when I had a very unlikely issue it was solved straight away
  • I would definitely recommend Firetoys to anyone and they'll have in me a future customer because of their good will and customer support! Thank you!
  • Loving your range, and thank you for such a speedy call about my flowlight dilemma!! Got 'em ordered, in the end...good vibrations from your customer service, completely satisfied!
  • Sick one, boys. Cheers. Super quick delivery and just in time to give to my fella on his birthday. Heartily impressed, will be in touch again without a doubt.
  • I'm really pleased with my order! It was a fast delivery and my new items are of great quality, very nicely made. I will remain a loyal customer of Firetoys!
  • We just received our second order from you and are delighted! You got [it] here so fast! Thank you, thank you, thank you! The quality of your juggling materials has been superb! We are thrilled.
payment methods
256-bit encrypted secure checkout pages.
WEEE
Waste Electrical and Electronic Equipment Directive
All content and images copyright @1999 - 2017
UK Reg Company No: 4621720
VAT Reg No: GB824931032
Firetoys is a Registered Trademark.
All content and images copyright @1999 - 2017
UK Reg Company No: 4621720
VAT Reg No: GB824931032
Firetoys is a Registered Trademark.
256-bit encrypted secure checkout pages.
WEEE
Waste Electrical and Electronic Equipment Directive
payment methods
All content and images copyright @1999 - 2017
UK Reg Company No: 4621720
VAT Reg No: GB824931032
Firetoys is a Registered Trademark.
256-bit encrypted secure checkout pages.
WEEE
Waste Electrical and Electronic Equipment Directive
payment methods