Delivery Info

All orders received before 4:00pm on working days (Monday – Friday, excluding bank holidays) will be dispatched the same day.

All orders received before 4:00pm on working days (Monday – Friday, excluding bank holidays) will be dispatched the same day.

Orders received after 4:00pm or on weekends and bank holidays will be dispatched the next working day. We will keep you informed every step of the way: you will receive a confirmation email when we receive your order followed by another one detailing the method of delivery and, if relevant, a tracking number once the order has been dispatched. We send you one more email one month after you ordered just to make sure you're happy with everything.

We also promise to have the best prices around. Seen something at a cheaper price? Let us know and we'll match it AND give you 10% of the difference back. More information on our price guarantee can be found here.

UK Deliveries

All mainland UK orders over £35 inc. VAT will be will be eligible for free standard shipping, no matter how large or bulky. This offer excludes large, heavy or high value orders to some remote and offshore postcodes due to our couriers charging much higher rates to deliver here. All small, lightweight, low value parcels delivered by Royal Mail to remote and offshore postcodes will still qualify for the free shipping offer. Excluded postcodes include, but aren't limited to, some HS, IV, KW, PA and PH addresses.

Small orders up to the weight of 150g will generally be delivered by Royal Mail Second Class post. This is a 2-3 day service.

Please note; this is not a guaranteed service and the delivery times are estimates.

Most orders placed on a standard delivery service will be dispatched with Royal Mail. Generally this service will not be tracked. You will be notified of your delivery method by email.

The expected delivery times of this service is 1 - 3 working days but these are not guaranteed times.

Large, bulky or high value orders to be delivered to the Scottish highlands or outside the UK mainland will incur a surcharge due to the high courier costs involved. The total price for delivery in these areas is £12.95.

If your order is urgent, or you require it by a certain date, please use our Next Working Day Delivery Service which is guaranteed and only costs £6.95.

Orders placed on a next working day delivery service will be dispatched by courier and will be delivered before 7pm the next working day after dispatch. These deliveries will require a signature.

Working days are defined by our couriers as Monday to Friday, excluding bank holidays (sorry - we know many of you work on the weekend but our couriers do not).

Delivery addresses not on the mainland or in the Highlands of Scotland will experience a day's delay. Some postcodes in these areas can guarantee next day delivery by choosing a timed delivery. Please contact us if you would like more information.

Our next day working delivery service is guaranteed. In the unlikely event of your order not being delivered on time, we will refund your postage cost in full.

Next working day services guaranteed to arrive before the times stated, except for delivery addresses off the mainland and in the Highlands of Scotland. Please note, timed deliveries, including Saturday Before 1pm, can be delivered anytime from 7am and may need a signature. Please make sure someone is in to receive the parcel. 

Next Day Before 1pm - £10.94

Next Day Before 10:30am - £12.95

Next Day Before 9am - £19.96

Saturday Delivery Before 1pm - £10.96

(all prices above include VAT)

In the unlikely event of your order not being delivered on time, we will refund your postage cost in full.

Worldwide Deliveries

If ordering to an address outside the EU the UK tax (VAT which is 20%) will be automatically deducted from the price of your items when you enter your delivery country at checkout. On receipt of the goods you should expect to pay local import duty at your national rate, we do not have any control over these charges and they vary from country to country so we would recommend you contact someone in your area that can advise on your particular rates. You may also be charged a brokerage fee by the courier delivering your parcel in your country. Again, we have no control over this fee and it will vary depending on your location. You can often avoid this fee by collecting your parcel from your local customs depot which is generally at your local airport.

This is the budget, partially tracked service for small, low value orders and delivery times are not guaranteed. If your order is urgent or you require it by a certain date, please use one of our courier services.

The exact cost of this service is based on the size, weight and value of your order and is calculated at the checkout once you've added all items to your cart and entered your delivery address. 

The delivery times of our standard airmail services are estimated at 1-4 weeks but orders often reach their destinations within a week. Airmail parcels will be handed over to your country's national postage service when they enter your country and the "final mile" of your order's journey will be dealt with by them.

The tracking facility on Airmail services varies depending on the destination. Unfortunately “end mile” tracking is not available on all items and will not work on all destination counties' local postal service websites. The tracking information through the Deutsch Post portal may end in Frankfurt or on arrival to destination country but this does not mean the shipment has been lost.

If you do not receive your order, please wait until 4 weeks after the dispatch date before contacting us as we cannot declare your order lost and resend or refund it until this time.

This is an economy delivery service by road suitable for any size delivery in Europe. Expected delivery times are given when you choose your shipping address in the checkout. The exact cost of this service is based on the size, weight and value of your order as well as destination and is calculated at the checkout once you've added all items to your cart and entered your delivery address. 

Please note that expected delivery times may be delayed for reasons outside the control of us or the couriers eg. customs clearance delays or extreme weather.

This is our fastest delivery service and will transport parcels to most of Europe and North America in 1-2 working days. Expected delivery times are given when you choose your shipping address in the checkout. The exact cost of this service is based on the size, weight and value of your order as well as destination and is calculated at the checkout once you've added all items to your cart and entered your delivery address. 

Please note that expected delivery times may be delayed for reasons outside the control of us or the couriers eg. customs clearance delays or extreme weather.

01273 60 70 88
  • Firetoys have the most helpful staff to speak to. I called Firetoys and the chap talked me through the right weight, stick material, bearings or not and price range that we would need to look at. The diabolos are perfectly right for our children and I really appreciate the help choosing. I would definitely use Firetoys again and highly recommend.
  • I'm totally satisfied about the item I received and about how the delivery has been handled. The parcel has been properly delivered in a few days. Thanks a lot.
  • Both items received are excellent and the helpful phone call and following service were second to none. Many thanks!
  • It came exactly as described, promptly and without excess packaging. Really accurately described! I'm really excited to play with my new toy and exceptionally pleased with the buying and delivery process. Thank you Firetoys for a great purchase experience!!
  • Your customer service is outstanding, as always. This is why I shop through you and always have done, despite (occasionally) being informed of cheaper outlets, I could never expect the same quality of service from them.
  • Everything I had hoped for and more! I will definitely buy from you guys again as soon as I get better at juggling. Thanks!
  • Having experienced this level of customer care for which I am very grateful, I can confidently recommend Firetoys to my colleagues and friends. Many thanks
  • Amazing and friendly customer service and beautiful great quality equipment. Bought a couple of hoops from here and both are great - when I had a very unlikely issue it was solved straight away
  • I would definitely recommend Firetoys to anyone and they'll have in me a future customer because of their good will and customer support! Thank you!
  • Loving your range, and thank you for such a speedy call about my flowlight dilemma!! Got 'em ordered, in the end...good vibrations from your customer service, completely satisfied!
  • Sick one, boys. Cheers. Super quick delivery and just in time to give to my fella on his birthday. Heartily impressed, will be in touch again without a doubt.
  • I'm really pleased with my order! It was a fast delivery and my new items are of great quality, very nicely made. I will remain a loyal customer of Firetoys!
  • We just received our second order from you and are delighted! You got [it] here so fast! Thank you, thank you, thank you! The quality of your juggling materials has been superb! We are thrilled.
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256-bit encrypted secure checkout pages.
WEEE
Waste Electrical and Electronic Equipment Directive
All content and images copyright @1999 - 2017
UK Reg Company No: 4621720
VAT Reg No: GB824931032
Firetoys is a Registered Trademark.
All content and images copyright @1999 - 2017
UK Reg Company No: 4621720
VAT Reg No: GB824931032
Firetoys is a Registered Trademark.
256-bit encrypted secure checkout pages.
WEEE
Waste Electrical and Electronic Equipment Directive
payment methods
All content and images copyright @1999 - 2017
UK Reg Company No: 4621720
VAT Reg No: GB824931032
Firetoys is a Registered Trademark.
256-bit encrypted secure checkout pages.
WEEE
Waste Electrical and Electronic Equipment Directive
payment methods
bool(false)