We don't mess about! All orders placed before 4pm on working days are despatched same day - that's our promise. Working days are Monday to Friday throughout the year excluding UK bank holidays (read more).
UK Delivery Options
We offer free UK shipping for all orders over £35 - can't say fairer than that! (Some remote and offshore postcodes are excluded.)
Standard delivery costs £3.95. This service generally takes 1 to 2 working days, however it is not a guaranteed service and we have to wait 10 working days before we can resend should the parcel get lost in the post (extremely rare).
We offer a Guaranteed Next Working Day service for £6.95 (Monday to Friday - next working day orders placed before 4pm on Fridays will be delivered on the following Monday. Orders after 4pm Fridays and over the weekend will be delivered on the following Tuesday). If the order has not arrived the following working day by 7pm (again this is very rare) your postage will be refunded in full and your goods will be delivered free of charge (read more).
Worldwide Delivery Options
We have many services available to deliver your goods around the world based on your order size and address. After you have entered an address at checkout, a list of options will be presented to you from budget services to urgent FedEx deliveries. We can generally get most items to any major cities in the world within 2 days (read more).
You can return unwanted items within 60 days for a full no quibble refund (as long as the item is still in the same condition). All goods carry a 12 month manufacturer's guarantee unless otherwise stated (read more).
Firetoys have the most helpful staff to speak to. I called Firetoys and the chap talked me through the right weight, stick material, bearings or not and price range that we would need to look at. The diabolos are perfectly right for our children and I really appreciate the help choosing. I would definitely use Firetoys again and highly recommend.
I'm totally satisfied about the item I received and about how the delivery has been handled. The parcel has been properly delivered in a few days. Thanks a lot.
Both items received are excellent and the helpful phone call and following service were second to none. Many thanks!
It came exactly as described, promptly and without excess packaging. Really accurately described! I'm really excited to play with my new toy and exceptionally pleased with the buying and delivery process. Thank you Firetoys for a great purchase experience!!
Your customer service is outstanding, as always. This is why I shop through you and always have done, despite (occasionally) being informed of cheaper outlets, I could never expect the same quality of service from them.
Everything I had hoped for and more! I will definitely buy from you guys again as soon as I get better at juggling. Thanks!
Having experienced this level of customer care for which I am very grateful, I can confidently recommend Firetoys to my colleagues and friends. Many thanks
Amazing and friendly customer service and beautiful great quality equipment. Bought a couple of hoops from here and both are great - when I had a very unlikely issue it was solved straight away
I would definitely recommend Firetoys to anyone and they'll have in me a future customer because of their good will and customer support! Thank you!
Loving your range, and thank you for such a speedy call about my flowlight dilemma!! Got 'em ordered, in the end...good vibrations from your customer service, completely satisfied!
Sick one, boys. Cheers. Super quick delivery and just in time to give to my fella on his birthday. Heartily impressed, will be in touch again without a doubt.
I'm really pleased with my order! It was a fast delivery and my new items are of great quality, very nicely made. I will remain a loyal customer of Firetoys!
We just received our second order from you and are delighted! You got [it] here so fast! Thank you, thank you, thank you! The quality of your juggling materials has been superb! We are thrilled.